Manningham Foot Clinic

Professional Podiatry Services

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Privacy Policy

How we collect, use, and protect your personal and health information.

Our Commitment to Your Privacy

Manningham Foot Clinic is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Last Updated: January 2025

Information We Collect

We collect personal and health information that is necessary to provide podiatry services and manage your care.

Name, date of birth, and contact details
Emergency contact information
Medicare, DVA, health fund, and other billing details
Next of kin information

Medical history and current health conditions
Medications and allergies
Previous treatments and test results
Clinical notes and treatment records
Imaging and diagnostic reports

Directly from you during consultations and via patient forms
From your GP or other healthcare providers with your consent
From Medicare, DVA, health funds, and insurers for billing purposes
Through our website when you book appointments or contact us

How We Use Your Information

We use your personal and health information for the following purposes:

Assessing, diagnosing, and treating your foot and lower limb conditions
Developing and reviewing your treatment plan
Communicating with you about your care
Maintaining accurate clinical records

Communicating with your GP, specialists, and other healthcare providers involved in your care (with your consent)
Referring you to other practitioners when needed
Coordinating multidisciplinary care

Processing payments and health fund claims
Submitting claims to Medicare, DVA, WorkCover, TAC, and NDIS
Managing appointments and sending reminders
Contacting you about your care and appointments

Meeting mandatory reporting requirements
Responding to court orders or legal processes
Reporting notifiable conditions to health authorities

Information Disclosure

We may disclose your information in the following circumstances:

To your GP, specialists, and other healthcare providers
To your family members or carers you have authorised
To third parties you have asked us to share information with

To Medicare for rebate processing
To your health fund for claims
To DVA, WorkCover, TAC, NDIS, and other insurers

To comply with mandatory reporting obligations
In response to court orders or legal processes
To health authorities for notifiable conditions

Sell your personal information to third parties
Use your information for marketing without your consent
Share your health information without a legitimate purpose

Data Security

We take the security of your information seriously and have implemented measures to protect it.

Secure premises with restricted access
Locked storage for paper records
Secure disposal of documents

Encrypted electronic health records
Password protection and access controls
Regular software updates and security patches
Secure backup systems

All staff are trained in privacy obligations
Access to patient information is restricted to those who need it
Confidentiality agreements are in place

We retain health records for the periods required by law (minimum 7 years for adults, until age 25 for children)
Records are securely destroyed after the retention period

Your Rights

You have rights regarding your personal and health information.

Access:
You can request access to your health records. We will provide access within a reasonable timeframe, usually within 30 days. A fee may apply for providing copies.

Correction:
If you believe information we hold about you is inaccurate, incomplete, or out of date, you can request a correction. We will respond within 30 days.

Complaints:
If you believe we have breached your privacy, you can lodge a complaint with us. We will investigate and respond within 30 days.

Website: www.oaic.gov.au
Phone: 1300 363 992

Withdrawing Consent:
You can withdraw consent for certain uses of your information. However, this may affect our ability to provide care or claim rebates on your behalf.

Privacy Contact

For privacy-related inquiries or to exercise your rights

Privacy Officer

Preferred

privacy@manninghamfootclinic.com

For privacy inquiries and complaints

Phone

(03) 9850 9915

Mon-Wed 9:00 AM - 5:00 PM, Thu 9:00 AM - 8:00 PM, Fri 9:00 AM - 6:00 PM

Mail

Privacy Officer, Manningham Foot Clinic, Suite 2, 195 Thompsons Rd, Bulleen VIC 3105

Written privacy requests

Response Time

We respond to privacy inquiries within 30 days